|Are all of your products in stock?||
We hold most of our 8000 products in stock within our company for supply by mail order.
Many of our products are also held in stock at our High Street Shop in Cromer Norfolk NR27 9DB- some more specialist items however might be out of stock in particular ideas with a prefix of SP in the code.
We list very few items that our not stocked in our warehouse or shop - the items concerned usually list this clearly in the text.
|Do you have a show room?||
We have a High Street Shop which is open 7 days a week through the year which is closed only for a few days a year over the Christmas and New Year Period.
many but not all of the products listed online are also available in store, some are kept at our warehouse which is not manned every week day or at. Weekends - if you are wanting to view a particular item it's always best to check that we have it in our shop before you visit - in particular items cprefixed with the code 'SP' are one of a kind items that are picked from our warehouse and not our shop. These items can be viewed instore if you have the item code and you give us a few days notice of your visit - if not we are open 10-5 Mon day to Saturday and Sunday afternoons.
SP are stored at our warehouse as one off lines
|I am buying from the USA - how much to you charge in US Dollars||
The prices we quote are in our local currency UK Pounds
We realise that this may not be a familar currency to many of our customers but we are unable to display each price in other currency rates as our payment provider only charges in UK Pounds and converts it to US Dollars at the day rate of conversion we cant list the rates online in US Dollars as rates change daily in fact hourly but the pound is very weak at the moment and the dollar is strong making it a great time to buy!! at the time of writing the dollar is worth around £1.25 so multiply the value by around that figure - up to date figures can be found at www.x-rates.com
Also once you have added a item to the basket - you can go to the checkout to check shipping to your country - note at this point a big chunk of the items value 20% will disappear as this is a UK tax payable only by UK or European residents - please note however that your own US tax office might choose to add a tax on import to the USA. From what I have heard from other US customers this rarely applies on small shipments of less than $25 I believe but its your responsibility to check this out and pay any US taxes due..
|I can't find the answer to my question. What do I do?||
Click on "Contact Us" and let us know what your question is. We'll get back to you with an answer as soon as possible.
|If I order now when will my order be delivered?||
Specify delivery times will vary according to shipping option chosen, the type of product and the destination as well as the day the order was placed.
Goods ordered Monday to Friday will take 1-3 days to be picked often however it will be picked on the day.
Goods ordered on Saturdays or Sunday are not usually processed until the next office working day.
Shipping options are selected by yourself at the checkout and vary between in the UK Royal Mail Special Delivery, First Class, Second Class, Parcel Post, FedEx Delivery and Pallet Delivery.
|What is your returns policy ||
We provide a 30 day money back guarantee on all unused products*. Simply send your unused goods back to us by registered mail and we shall refund your payment within 30 days.where "unwanted" orders are cancelled,
a refund will also be provided within 30 days of "cancellation"
N.B. unwanted goods may be returned at the consumer's cost, but that if they are not, a deduction will be made from the refund to cover our direct costs of collecting those goods.
If you receive goods that are damaged due to delivery simply email us at: firstname.lastname@example.org and we will gladly arrange a replacement. Please mail the damaged goods back to us by recorded delivery, and include a post office receipt for the postage. We will then credit you for this amount and replace or refund th goods.
In accordance with the European Distance Selling Regulations 2000, you also have a seven day "cooling off" period in which you may cancel your purchase for any reason, starting the day after you receive your goods. Simply send your unused goods back to us by registered mail and we shall refund your payment within 30 days.
This in no way affects your statutory rights as a consumer
30 day money back guarantee exludes stone polishers (unless returned in a sealed box or faulty) and earings due to hygine reasons