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We provide a 28 day money back guarantee on all unused products*. Simply send your unused goods back to us by registered mail and we shall refund your payment within 30 days.where "unwanted" orders are cancelled,
a refund of the goods will also be provided within 30 days of "cancellation".
NB Postage costs in returning the goods and the original cost that we incurred in shipping the goods to you are non refundable.
N.B. unwanted goods may be returned at the consumer's cost, but that if they are not, a deduction will be made from the refund to cover our direct costs in collecting those goods.
If you receive goods that are damaged due to delivery simply email us at: sales@littlegemsrockshop.co.uk and we will gladly arrange a replacement. Please mail the damaged goods back to us by recorded delivery, and include a post office receipt for the postage. We will then credit you for this amount and replace or refund the goods.
In accordance with the European Distance Selling Regulations 2000, you also have a seven day "cooling off" period in which you may cancel your purchase for any reason, starting the day after you receive your goods. Simply send your unused goods back to us by registered mail and we shall refund you for the goods within 30 days. Postage costs in returning the goods and the original cost that we incurred in shipping the goods to you are non refundable.
This in no way affects your statutory rights as a consumer
30 day money back guarantee exludes stone polishers (unless returned in a sealed box or faulty) and earings due to hygine reasons
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